If you are dissatisfied with a product purchased on HoistZone.com, contact us within 30 days of delivery. A refund may be arranged after return and inspection. Returned products must be shipped in original packaging, unused, and in resalable condition, and are subject to a 35% restocking fee (more details below). Return shipping/freight will not be refunded and is the responsibility of the customer to arrange. It may take up to 30 days from the receipt of equipment to HoistZone.com for a refund to be issued. HoistZone.com inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable products. Your only obligation is the shipping/freight charges and the re-stocking fee, provided your return is complete with original packaging, all documentation, and all components contained in the original shipment. HoistZone.com does not accept returns after 30 days of receipt.
If a refund is requested before the order has shipped there will be no restocking fee. To request a refund reply to the order email as soon as possible to ensure that the order has not shipped before the cancellation and request for refund are placed.
Restocking Fees are Based Off the Order Total
- 35%: Orders of $1,000 or Less
- 25%: Orders Between $1,000–$5,000
- 15%: Orders of $5,000 and Above