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Why Buy From Hoist Zone?
Friendly Customer Service
Help from Experts
Great Products
Low Prices
Free Shipping
What Others Are Saying
Great service
Easy to use website
Came 2 days earlier than expected
Will always use the when we need our hoist parts
The response to my order inquiry was quick and on target. I was able to immediately order my spare controllers. They arrived within two days and worked perfectly. The follow up email information with the staff made me feel like a treasured customer. I will recommend Hoist Zone to anyone who asks!
Frequently Asked Questions
Can I just contact Hoist Zone and explain my situation, and they recommend the system I should get?
Yes, with the help of our hoist experts we will find the solution that is right for you. You can call us at (574) 742-1185 or fill out a request for quote.
Does Hoist Zone price match?
No, Hoist Zone offers the best quality at a fair price for our customers.
Can I pay with check or ACH?
No, we only accept PayPal and credit card payments.
How do I request a refund?
To request a refund, reply to the order email as soon as possible.
What's your refund policy?
If you are dissatisfied with a product purchased on Hoist Zone, contact us within 30 days of delivery. Returned products must be shipped in the original packaging, unused, and be in resealable condition, and is subject to a 35% restocking fee. Return shipping/freight will not be refunded and is the responsibility of the customer to arrange. It make take up to 30 days from the receipt for a refund to be issued. Hoist Zone inspects all returns and reserves the right to refuse credits on damaged, misused or non-resealable products.
If a refund is requested before the order has shipped, there will be no restocking fee. To request a refund, reply to the order email as soon as possible to ensure that the order has not shipped before the cancellation.
Restocking Fees are Based Off the Order Total
- 35%: Orders of $1,000 or Less
- 25%: Orders Between $1,000–$5,000
- 15%: Orders of $5,000 and Above
What shipping service do you use?
UPS. LTL for orders too heavy for UPS.
Can I buy if I'm outside of the US?
Yes, you can. However, Hoist Zone only ships within the US. You will have to use a third-party package forwarding service such as Stackry or Forward2Me.
Is there free shipping?
Some items are eligible for free shipping.
Can I pay with a credit card?
Yes, we accept all major credit card companies.
Where do you ship?
Hoist Zone ships across the US. We do not ship to Canada or Mexico.